Water Heater Repair Near Me — ROMA Heating & Cooling

When you search for water heater repair near you, what you really want is someone local who will pick up the phone, show up prepared, fix the heater properly and charge what they said they would. ROMA Heating & Cooling has been that local call for households across Metro Vancouver since 1999. From our office in Burnaby we cover Vancouver, North and West Vancouver, New Westminster, Richmond, Delta, Coquitlam, Port Coquitlam, Port Moody, Maple Ridge, Surrey, White Rock, Langley, Abbotsford and out to Chilliwack. This page explains how booking works, what our technicians repair, and how we keep the process straightforward from the first call to the final test.

A local company also means accountability. We aren’t a call centre passing your job to whichever subcontractor is free; the technician who arrives works for ROMA, carries our licence and answers to the same office you phoned. If something isn’t right after a repair, you call the same number and speak to people who know the job.

Please read first: if there’s a gas smell around the heater, leave the home with everyone, don’t use switches or phones inside, and call FortisBC’s emergency line and 911 from outside. If a carbon monoxide alarm goes off or anyone feels dizzy, headachy or nauseous, get out and call 911.

How does booking a water heater repair with ROMA work?

1. Call or book online. Phone (604) 704-0300 or use the booking form. We work seven days a week.
2. Tell us about the heater. Brand, model if you can see the label, tank or tankless, approximate age, and what it’s doing.
3. We schedule the visit. Urgent situations — leaks, no hot water for a vulnerable household — are prioritized, and we often get there the same day when the schedule allows. We don’t promise arrival windows we can’t keep.
4. Diagnosis and a written price. The technician finds the cause and gives you a flat-rate price in writing before any repair begins.
5. Repair and testing. Once you approve, the work is done, the heater is run through full cycles, and gas joints and venting are re-checked.

Which water heater problems do we fix?

Call a licensed ROMA gas technician — (604) 704-0300

We repair gas tank water heaters — atmospheric, power-vented and direct-vent — and gas tankless units. On many heaters of these types, the calls we answer involve:

• No hot water because of ignition, pilot or flame-sensing problems, a failed gas control or a tripped venting safety device.
• Hot water running out early because of sediment, a burner that isn’t firing properly or a thermostat issue.
• Leaks from fittings, connectors, relief valves and drain valves.
• Rumbling, popping or whistling noises.
• Tankless units shutting down mid-use or struggling under demand.
• Rusty or smelly hot water, often linked to the tank’s internal condition.

What can I safely check before the technician arrives?

Keep it to looking. Check whether there’s water on the floor and, if a leak is spreading, close the home’s main water shut-off if you know where it is. See whether the stove or fireplace lights normally, which tells us whether gas is reaching the house. Confirm the power is on if the heater is power-vented or tankless. Photograph any message on a tankless display. That’s all we ask. Relighting pilots, removing covers or adjusting gas controls are jobs for a licensed gas technician, and doing them yourself can hide the real cause or create a hazard.

Repair or replace — how do we advise?

We’ll repair a heater whenever repair makes sense. A failed control, igniter, valve or connector on a reasonably young, well-maintained heater is usually worth fixing. A tank that is leaking through its own body can’t be repaired, and a heater that has broken down repeatedly or is well past its typical service life may be a poor candidate for further spending. Where the choice is close, you get both prices in writing and the decision stays with you. If replacement is on the table, our hot water tank page and tankless options explain what’s available.

Why does local knowledge matter for water heater repair?

Metro Vancouver’s water is soft, which means tank anodes are gradually consumed and fine sediment collects over time; a local technician expects that and checks for it. Housing varies enormously across the region — condo towers in Burnaby and Richmond, character homes in Vancouver, suites in Surrey, acreages in Langley and Abbotsford, older farmhouses near Chilliwack — and each comes with its own venting arrangements, access issues and strata rules. We’ve worked in all of them. Condos, townhomes and strata properties make up a large share of our calls, and we’ll coordinate with building managers when needed.

Why choose ROMA as your local water heater repair company?

ROMA is a TSBC-licensed gas contractor (Gas LGA0202903), bonded and insured, with a 4.8-star rating from 221 Google reviews. We give upfront flat-rate pricing in writing, work seven days a week, and explain what we find in plain language. We never name a price after the fact and never push a replacement the heater doesn’t need.

Many of our customers first found us through a search like yours and now call us for furnace, boiler and fireplace work as well. That long-term relationship is the goal: a heating company you trust enough to recommend to a neighbour, rather than a name you forget once the hot water is back.

Tell us what you have — the brand, the model, and what it’s doing — and we’ll come back with the honest picture. Call (604) 704-0300 or book a water heater repair near you online.

Frequently Asked Questions

Which areas does ROMA cover for water heater repair near me?

We serve Metro Vancouver and the Fraser Valley from our Burnaby office, including Vancouver, Burnaby, New Westminster, Richmond, Delta, the North Shore, Coquitlam, Port Coquitlam, Port Moody, Maple Ridge, Surrey, White Rock, Langley, Abbotsford and Chilliwack. If you’re unsure whether your address is covered, call (604) 704-0300 and we’ll confirm right away.

How soon can a ROMA technician come to repair my water heater?

We work seven days a week and prioritize urgent calls such as leaks or households with young children or elderly relatives without hot water. We often reach urgent calls the same day when the schedule allows, but we don’t promise specific arrival windows. When you call, we’ll give you an honest idea of timing based on that day’s schedule.

Do you repair all brands of gas water heaters?

We service and repair gas tank and tankless water heaters from the brands commonly installed across the region, including older units. Parts availability can vary for discontinued or very old models, and if a part is hard to source we’ll tell you and discuss options. Giving us the brand and model when you book helps us prepare and speeds up the visit.

Will I know the repair cost before ROMA starts work?

Yes. After diagnosing the problem, our technician gives you an upfront flat-rate price in writing before any repair begins. If replacement is a reasonable alternative, you get that price too so you can compare. Nothing is done without your approval, and the price you agree to is the price you pay for that work.

Reviewed by the ROMA Heating & Cooling team — TSBC-licensed gas contractor (Gas LGA0202903), serving Greater Vancouver since 1999. Updated September 2026.