We stand behind our work — and we make sure your equipment’s manufacturer warranty is protected, too. Since 1999, ROMA Heating & Cooling has been a TSBC-licensed, fully insured HVAC contractor serving Greater Vancouver — rated 4.8★ by 158+ Google reviewers.
Experience the ROMA Difference
Honest advice, licensed workmanship, and no surprises on the invoice — that’s how we’ve earned Greater Vancouver’s trust since 1999.
📞 Call (604) 704-0300 · 📅 Book online · Free estimate
ROMA Heating & Cooling · 2800 Douglas Rd B, Burnaby, BC V5C 5B7
Two Layers of Protection
- Manufacturer warranty: we install to spec and register your equipment so the factory warranty stays valid
- Workmanship guarantee: we stand behind the quality of our installation and repair work
Why Proper Installation Protects Your Warranty
Most manufacturers will void a warranty if the equipment was installed incorrectly or by an unlicensed installer. Because ROMA is licensed and installs to code, your warranty stays intact. We also register your equipment and keep the paperwork.
Our Satisfaction Promise
If something isn’t right, we make it right. See our satisfaction guarantee.
Maintenance Keeps Warranties Valid
Many warranties require annual maintenance. Ask about our maintenance plans.
Learn More About ROMA
- Satisfaction guarantee
- Maintenance plans
- About ROMA Heating
- Why choose ROMA
- Warranty & guarantees
- Book a service
Warranty & Guarantees
When you invest in heating or cooling for your home, you deserve to know it’s protected. At ROMA Heating & Cooling, we back our work with clear guarantees, and we help you make the most of the manufacturer warranties that come with your new equipment. Standing behind what we do has been part of our identity since 1999, and it’s one reason homeowners across Greater Vancouver rate us 4.8 stars over 221 reviews.
Two Layers of Protection
Every quality HVAC installation is covered by two distinct warranties, and it’s worth understanding the difference:
- Manufacturer’s equipment warranty. This covers the parts and components of the unit itself, for a period set by the manufacturer. It protects you against defects in the equipment.
- ROMA’s workmanship guarantee. This covers the quality of our installation and repair work, the part the manufacturer can’t guarantee because they didn’t do it. If something isn’t right because of how the work was performed, we make it right.
Both matter, because even the best equipment can fail prematurely if it’s installed poorly. A correct, code-compliant installation by a TSBC-licensed contractor (Gas LGA0202903) is also what keeps your manufacturer warranty valid in the first place. Many warranties are voided by improper installation or by undocumented DIY work, so professional service actually protects your coverage.
Protecting Your Warranty Over Time
Most manufacturers require regular maintenance to keep warranty coverage in force. Annual tune-ups aren’t just about efficiency; they’re often a condition of the warranty itself, and they create the service record you may need if you ever file a claim. Keeping up with maintenance is the simplest way to ensure your protection stays intact for the full life of the equipment.
How We Help
We register eligible equipment correctly, keep clear records of the work we perform, and explain your coverage in plain terms so you know what’s protected and for how long. If a warranty issue arises, we’ll help you navigate it. Combined with upfront flat-rate pricing, 0% financing on approved credit, and FortisBC and CleanBC rebate guidance, our goal is to make your investment as secure and worry-free as possible. Learn more about ROMA or book a maintenance visit to keep your coverage current.
Frequently Asked Questions
What’s the difference between an equipment warranty and a workmanship guarantee? The manufacturer warranty covers defects in the unit’s parts; our workmanship guarantee covers the quality of how we installed or repaired it.
Can my warranty be voided? Yes. Improper installation, unlicensed work, or skipped maintenance can void manufacturer coverage. Professional, documented service helps keep it valid.
Do I need annual maintenance to keep my warranty? Often, yes. Many manufacturers require regular servicing, and annual maintenance also gives you the service record that supports any future claim.
Reviewed by the ROMA Heating & Cooling team — TSBC-licensed gas contractor (Gas LGA0202903), bonded & insured, serving Metro Vancouver since 1999. This page was refreshed in September 2026 for the current heating season. Need a second set of eyes? Call (604) 704-0300.
In our service experience, the guidance above holds for most gas equipment in the Lower Mainland — soft water means magnetite sludge and sediment are the real wear factors, not scale. Every system differs; confirm details against your own manual or a licensed technician.
What Greater Vancouver Homeowners Say
“Nelson worked hard to get the NTI unit fixed. He was always polite, courteous and on time.”
“As always Nelson was super efficient. Showed up on time and was quick to work. I had a full maintenance done on the fireplaces and furnace. He was awesome. I won’t use anyone else.”
“Excellent service. Andy had a spare Carrier inducer with him which saved us time.”
“Was very prompt to respond to our issues. Technician was scheduled for the day following my initial call.”
“Very professional heating company. Price is reasonable, excellent work.”
“Highly recommend this company. It was a pleasure dealing with Shawn and Nelson.”
“Professional and courteous technicians with attention to detail and customer needs.”
“Always great, friendly service. Serviced the hot water on-demand system. Honest and informative. Thanks!”
“Speedy response time, honest, and professional service from start to finish.”
Why Greater Vancouver Trusts ROMA Heating & Cooling
ROMA Heating & Cooling has installed, repaired and maintained heating and cooling systems across Metro Vancouver since 1999. Our team are TSBC-licensed gas fitters (Gas LGA0202903) and Red Seal-trained technicians — licensed, bonded and insured — and we back every job with upfront, flat-rate pricing and a 100% satisfaction guarantee. We hold a 4.8★ rating from 221+ Google reviews.
- Authorized for 30+ brands (Lennox, Carrier, Viessmann, Navien, Rheem & more)
- Upfront flat-rate pricing — no overtime or hidden fees
- Free, no-obligation estimates on new installations
- Locally owned & operated in Burnaby, BC
No Hidden Fees
Our service rates are transparent and easy to understand. You approve upfront, flat-rate pricing before we start — so you never get a bill you didn’t expect.
Licensed & Bonded
ROMA is a TSBC-licensed gas contractor (Gas LGA0202903). Our technicians are bonded, insured and Red Seal-trained — qualified for any heating or cooling system.
Free Estimates
We offer free, no-obligation estimates on new installations — furnaces, boilers, heat pumps, air conditioners, tankless and hot-water tanks.