Heat Pump Troubleshooting in New Westminster

Heat Pump Troubleshooting in New Westminster

Heat pumps are a vital component of many homes in New Westminster, providing efficient heating and cooling throughout the year. However, like any complex machinery, they can encounter problems that affect their performance and efficiency. ROMA Heating and Cooling is your expert guide to heat pump troubleshooting in New Westminster. This guide will cover common issues, how to identify them, and when to call professionals for help.

Common Heat Pump Issues and Their Symptoms

1. Heat Pump Not Heating or Cooling Effectively

  • Possible Causes: Low refrigerant levels, dirty filters, or issues with the thermostat.
  • Symptoms: The heat pump runs but does not change the indoor temperature significantly.

2. Heat Pump Constantly Running or Cycling Frequently

  • Possible Causes: Incorrect thermostat settings, a stuck relay, or a malfunctioning thermostat.
  • Symptoms: The unit cycles on and off more frequently than usual or runs continuously without reaching the desired temperature.

3. Unusual Noises During Operation

  • Possible Causes: Loose components, debris in the system, or failing motors.
  • Symptoms: Grinding, squealing, or rattling sounds when the heat pump is operating.

4. Heat Pump Freezes Up

  • Possible Causes: Blocked air flow due to dirty filters or coils, low outdoor temperatures, or refrigerant issues.
  • Symptoms: Ice formation on the outdoor unit, especially during colder months.

5. Heat Pump Emits Foul or Strange Odors

  • Possible Causes: Mold in the ductwork or the unit, burned-out wiring.
  • Symptoms: Musty smells when the heat pump is on or a burning smell indicating electrical issues.

Troubleshooting Steps for Homeowners

Before calling a professional, there are several troubleshooting steps you can take:

  1. Check the Thermostat: Ensure it is set to the correct mode and temperature. Sometimes, simple adjustments can resolve the issue.
  2. Inspect Air Filters and Coils: Clean or replace any dirty air filters and check the coils for dirt and debris, which can obstruct airflow and heat exchange.
  3. Look for Ice or Frost: If there is ice on the coils, turn off the unit to let it thaw. Continued icing can indicate refrigerant issues or airflow problems.
  4. Reset the System: Sometimes, resetting your heat pump by turning it off at the breaker for a few minutes can resolve minor electronic glitches.

When to Call ROMA Heating and Cooling Professionals

While some issues can be resolved with basic troubleshooting, many heat pump problems require the expertise of trained professionals. Here’s when you should call ROMA Heating and Cooling:

  • Persistent Issues: If the problem persists after you’ve performed basic troubleshooting.
  • Refrigerant Leaks: Handling refrigerant requires special training and equipment. If you suspect a leak, professional service is necessary.
  • Electrical Problems: Any issues involving electrical components should be handled by professionals to ensure safety and proper function.
  • Mechanical Failures: If you suspect that internal components like compressors or motors are failing.

ROMA Heating and Cooling: Your Partner in Heat Pump Troubleshooting

At ROMA Heating and Cooling, we pride ourselves on offering reliable and efficient troubleshooting services for your heat pump issues. Our experienced technicians are equipped to handle all types of heat pump systems, ensuring quick and effective solutions.


Effective heat pump troubleshooting in New Westminster can mean the difference between efficient comfort and costly energy bills. For issues beyond basic homeowner troubleshooting, trust ROMA Heating and Cooling to restore your system’s functionality efficiently. Contact us today at (604)704-0300 or info@Romaheating.ca to schedule a service call or for more information.

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