Common questions from Greater Vancouver homeowners, answered honestly. Since 1999, ROMA Heating & Cooling has been a TSBC-licensed, fully insured HVAC contractor serving Greater Vancouver — rated 4.8★ by 158+ Google reviewers.
Experience the ROMA Difference
Honest advice, licensed workmanship, and no surprises on the invoice — that’s how we’ve earned Greater Vancouver’s trust since 1999.
📞 Call (604) 704-0300 · 📅 Book online · Free estimate
ROMA Heating & Cooling · 2800 Douglas Rd B, Burnaby, BC V5C 5B7
Frequently Asked Questions
- Are your estimates really free?
- Yes — installation and replacement estimates are free and no-obligation. Diagnostic service calls for repairs may carry a standard fee, which we disclose upfront and apply toward the repair.
- Are you licensed and insured?
- Yes — ROMA is a TSBC-licensed gas contractor, fully insured, and WorkSafeBC-covered. We provide credentials on request. See our license verification page.
- Do you pull permits?
- Yes — for installations and gas work that require them, we file the permit and arrange inspection. See permits & inspections.
- Do you offer financing?
- Yes — flexible financing is available on approved credit. See our HVAC financing page.
- What rebates can I get?
- CleanBC, FortisBC, and BC Hydro offer rebates — especially generous for heat pumps. We’re a registered contractor and handle the paperwork. See HVAC rebates.
- What areas do you serve?
- All of Greater Vancouver: Vancouver, Burnaby, Richmond, Surrey, Coquitlam, Port Coquitlam, Port Moody, New Westminster, North Vancouver, West Vancouver, Delta, Langley, Maple Ridge, Pitt Meadows, White Rock, Abbotsford, and Chilliwack.
- Do you offer emergency service?
- Yes — we prioritize no-heat and no-hot-water emergencies. See our emergency service page.
- How long have you been in business?
- Since 1999 — more than 25 years serving Greater Vancouver.
Learn More About ROMA
HVAC Questions, Answered by ROMA Heating & Cooling
Below are the questions Greater Vancouver homeowners ask us most often about heating, cooling, repairs, and service. If your question isn’t here, call us at (604) 704-0300 or book an appointment and a licensed technician can walk you through it.
Service & Scheduling
What areas does ROMA serve? We serve Greater Vancouver, including Burnaby, Vancouver, Surrey, Richmond, Coquitlam, Port Moody, Port Coquitlam, New Westminster, and the North Shore. If you’re unsure whether you’re in our area, just call.
How fast can you come out? We offer prompt service and fast scheduling, seven days a week. When you call, we’ll give you the soonest realistic appointment window rather than an empty promise.
Do you charge for estimates? Estimates on new equipment installations are free. For diagnostic service on an existing system, we use upfront flat-rate pricing so you know the cost before any work begins.
Pricing, Financing & Rebates
How does your pricing work? We quote flat-rate, upfront prices rather than open-ended hourly billing. You approve the price before the work starts, so there are no surprises at the end.
Do you offer financing? Yes. We offer 0% financing on approved credit, which lets many homeowners replace aging equipment without a large lump-sum payment.
Are there rebates available? Often, yes. FortisBC and CleanBC offer rebates on eligible high-efficiency furnaces, boilers, and heat pumps. We help you identify which rebates your equipment may qualify for so you don’t leave money on the table.
Repairs & Maintenance
Should I repair or replace my furnace? As a rule of thumb, if your furnace is past 15 years old, the repair is expensive, and the unit is inefficient, replacement usually makes more sense. Newer or minor issues are typically worth repairing. We’ll give you the honest math for your situation. See our furnace services for more.
How often should I service my heating and cooling system? Once a year per system is the standard recommendation: heating before winter, cooling before summer. Annual maintenance protects efficiency, catches small problems early, and helps keep manufacturer warranties valid.
My system is making a strange noise, what should I do? Turn it off if you smell gas, see smoke, or notice burning odours, and call us. For rattles, squeals, or grinding, it’s best to have a technician diagnose it before continuing to run the unit, since some noises signal a failing part.
Safety & Equipment
Do you handle gas work safely? Yes. ROMA is a TSBC-licensed gas contractor (Gas LGA0202903). All gas, refrigerant, and electrical work is performed by licensed, qualified technicians to BC code.
What brands do you service and install? We work with more than 30 HVAC brands across furnaces, boilers, heat pumps, air conditioners, and water heaters, so we can repair what you have and recommend strong replacement options.
What about carbon monoxide safety? A cracked heat exchanger or poor venting can release carbon monoxide. We check combustion and venting during furnace service, and we strongly recommend a working CO detector on every level of your home.
How long should a new system last? With proper installation and annual maintenance, furnaces typically last 15 to 20 years, boilers can last 20-plus, and heat pumps and AC units commonly run 12 to 15 years. Quality of installation makes a real difference to that lifespan.
What Greater Vancouver Homeowners Say
“Nelson worked hard to get the NTI unit fixed. He was always polite, courteous and on time.”
“As always Nelson was super efficient. Showed up on time and was quick to work. I had a full maintenance done on the fireplaces and furnace. He was awesome. I won’t use anyone else.”
“Excellent service. Andy had a spare Carrier inducer with him which saved us time.”
“Was very prompt to respond to our issues. Technician was scheduled for the day following my initial call.”
“Very professional heating company. Price is reasonable, excellent work.”
“Highly recommend this company. It was a pleasure dealing with Shawn and Nelson.”
“Professional and courteous technicians with attention to detail and customer needs.”
“Always great, friendly service. Serviced the hot water on-demand system. Honest and informative. Thanks!”
“Speedy response time, honest, and professional service from start to finish.”
Why Greater Vancouver Trusts ROMA Heating & Cooling
ROMA Heating & Cooling has installed, repaired and maintained heating and cooling systems across Metro Vancouver since 1999. Our team are TSBC-licensed gas fitters (Gas LGA0202903) and Red Seal-trained technicians — licensed, bonded and insured — and we back every job with upfront, flat-rate pricing and a 100% satisfaction guarantee. We hold a 4.8★ rating from 221+ Google reviews.
- Authorized for 30+ brands (Lennox, Carrier, Viessmann, Navien, Rheem & more)
- Upfront flat-rate pricing — no overtime or hidden fees
- Free, no-obligation estimates on new installations
- Locally owned & operated in Burnaby, BC
No Hidden Fees
Our service rates are transparent and easy to understand. You approve upfront, flat-rate pricing before we start — so you never get a bill you didn’t expect.
Licensed & Bonded
ROMA is a TSBC-licensed gas contractor (Gas LGA0202903). Our technicians are bonded, insured and Red Seal-trained — qualified for any heating or cooling system.
Free Estimates
We offer free, no-obligation estimates on new installations — furnaces, boilers, heat pumps, air conditioners, tankless and hot-water tanks.